Please contact GRYPHLY before returning any items.
It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts GRYPHLY and gives information relevant and the reason for complaint.
Return Conditions
Swedish customers are to contact us within 14 days following the delivery of the order, customers in EU within 14 days and customers out of Sweden and EU within 10 days. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide me with a tracking number. GRYPHLY suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.
If you wish to return any item please contact us in advance of posting for a Returns Authorisation Number, to be included with your return. Please note: we are unable to except returns without this number.
Please note: We are unable to refund or exchange any bespoke item or an item that has been personalised in any way at your request.
GRYPHLY will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.
Exchanging or Returning a Product
If you should wish to return or exchange a product, first let us know by our contact form. Wait for a confirmation email from us before shipping the product back to us. Shipping charges on returned items are at the customer’s expense. The customer are responsible for the returned items until they reach us, items lost in transportation will not be compensated for. Refunds for returned merchandise will be made within 14 days of the return of the product. Note that additional duties and/or taxes will not be refunded. Neither will shipping costs. For countries within the EU, VAT will be included in the refund.
If a returned item is shipped international, please clearly mark the package ‘RETURNED GOODS’, to avoid any Customs charges. GRYPHLY is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.
Transport Damage
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.
Incorrect, Broken and/or Faulty Items
In the unlikely event that you receive an item that is broken, faulty or fails to match the items you ordered, we will be pleased to replace this item free of charge. Please contact us within 3 days of receipt if this is the case as all returns must be agreed in advance. Unless we receive notification within 3 days, you will be deemed to have accepted the items as satisfactory.
Unclaimed Packages
For packages that are not cashed at your post office within 14 days, GRYPHLY reserves the right to charge you a handling fee to cover return shipping and freight companies’ administrative costs.